re9 Privacy Policy
How We Protect Your Personal Data
This Privacy Policy explains how re9 collects, uses, stores, and protects the personal information of users in Malaysia. By using our platform, you agree to the privacy practices described in this document. Please read it carefully to understand your rights.
1. Information We Collect
Re9 collects various types of information from users to keep the platform running securely and efficiently. The information collected falls under the following categories:
Account Information
During registration, you are required to provide your full name, email address, phone number and date of birth. This information is used to verify your identity and ensure your account can only be accessed by its rightful owner.
Device and Browser Information
Re9 automatically collects technical data including device type, operating system, browser version, IP address and screen resolution. This data is used to optimise how the platform displays — including the mobile experience on Android and iOS.
Payment Information in MYR
For transactions conducted in Malaysian Ringgit (MYR), re9 records your deposit and withdrawal history, payment methods used (such as TNG eWallet or Maybank2u) and transaction status. re9 does not directly store your credit card numbers or online banking login credentials.
Usage Data
We record in-platform activity such as games accessed, session duration, login frequency and account actions. This data helps us improve our services and identify any unusual activity for security purposes.
2. How We Use Your Information
All information collected by re9 is used solely for legitimate purposes directly related to the provision of our platform services. The primary purposes for which data is used include:
- Identity verification and account security — verifies that every account is held by a legitimate individual aged 18 and above.
- Financial transaction processing — managing MYR deposits, withdrawals, and payment history accurately and securely.
- Platform improvements — analyses usage patterns to improve service quality, response times and the overall user experience.
- Service communications — sends account-related notifications, security updates and relevant promotional information (if you have opted in to receive them).
- Legal compliance — fulfils applicable legal and regulatory requirements in Malaysia, including anti-money laundering obligations.
3. Cookies and Tracking Technologies
Re9 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device when you browse our website.
Types of Cookies Used
- Session Cookies — keeps you logged in as you navigate the platform. This cookie is automatically deleted when you close your browser.
- Preference Cookies — stores your language settings and display preferences to deliver a more personalised experience on future visits.
- Analytics Cookies — collects anonymised usage data to help us understand how users interact with the platform, including the most frequently visited pages and time spent on the platform.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of the re9 platform.
4. Data Storage, Security & Sharing
Storage & Security
Your personal data is stored on servers protected with industry-standard encryption. re9 implements appropriate technical and organisational security measures to safeguard data against unauthorised access, disclosure, modification, or destruction. Access to users' personal data is restricted to staff who require it for legitimate work purposes only.
Third-Party Sharing
Re9 does not sell, rent or disclose users' personal information to third parties for marketing purposes without your consent. We may, however, share information with the following parties under limited circumstances:
- Payment providers — transaction details required for processing are shared with local payment providers (such as TNG or Maybank) to handle MYR deposits and withdrawals.
- Relevant authorities — re9 will disclose information when required by Malaysian law or directed by a legitimate authority.
- Technical service providers — third-party providers assisting with platform operations are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
5. User Rights & Contact Us
Your Rights as a User
As a registered re9 user in Malaysia, you have the following rights regarding your personal data:
- Right to Access — you have the right to request a copy of the personal information we hold about you. Requests can be submitted by emailing our support team.
- Right to Rectification — if any of your personal information is incorrect, you may submit a correction request. Certain details can be updated directly through your account settings.
- Right to Erasure — you may request the deletion of your personal data, subject to applicable record retention requirements under the law. Such requests will be processed within a reasonable timeframe.
- Right to Object to Processing — you may object to the processing of your data for direct marketing purposes at any time by contacting our team.
Privacy Policy Changes
Re9 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. Any changes will be posted on this page with the latest update date. Continued use of the platform after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy, please contact the re9 support team by email at: [email protected]. You may also refer to our FAQ page our FAQ page for quick answers to the most common questions.
Contents of This Policy
- Information Collected
- Purpose of Data Use
- Cookies & Tracking
- Storage & Security
- Third-Party Sharing
- User Rights & Contact
Re9 applies industry-standard encryption to all Malaysian user data, including MYR payment information.